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Payments & subscriptions
Refund Policy
Clear information about raising a payment concern and requesting a review of a RealKK subscription transaction.
Effective date: 16 October 2026
Please note before publishing
This is a proposed policy template, not a confirmation of RealKK's approved refund rules. Confirm refund eligibility, cancellation conditions, processing timelines and statutory rights with the business before making this page public.
Payment verification
The team reviews the transaction status, subscription details and the reason for the request.
Decision and update
We communicate the outcome and, where a refund is approved, the next steps for processing it.
1. Subscription and plan payments
Plan prices, included features and subscription periods are shown during the purchase process. Review those details before confirming payment. A successful payment alone does not establish eligibility for a refund.
2. How refund requests are reviewed
Contact RealKK with your transaction reference and an explanation of the issue. The team can review payment confirmation, duplicate charges, failed transactions, subscription activation and other relevant details before responding.
3. Failed or duplicate payments
If money appears to have been deducted without the expected confirmation, or a payment appears duplicated, contact us with the transaction details. The transaction must be verified before any corrective action can be confirmed.
4. Refund processing
If a refund is approved, its processing and the time taken for the amount to appear may depend on the payment provider, bank and payment method. The team should communicate the applicable status and expected process after verification.
5. Applicable law
Nothing in this policy is intended to remove rights that cannot lawfully be excluded. The final policy should be reviewed for compliance with applicable consumer protection and payment requirements.
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